This blog post is updated to reflect the enhancements that we have made to our website over the years to better serve the event industry.
Online ordering is changing the way our clients are managing their rental needs. We designed our online ordering website so that you can view pricing, create carts, place orders, and make revisions, whenever and wherever your events take you.
Ready to place your first order but not sure where to start? Here’s a closer look at some of the features we’ve built into our website that help make ordering rentals a breeze.
- Viewing the Correct Pricing for Your Event Rentals
- Creating Your Cart – The Ultimate Event Planning Tool
- Using the Quick Add Feature
- Adding Drop Zones to your Cart (access with an online account)
- Sharing Your Cart (access with an online account)
- Revising Your Online Order (access with an online account)
Viewing the Correct Pricing for Your Event Rentals
We know how fast-paced the event industry can be, so we wanted to give you a quick way to get quotes for the products you love (no waiting involved, really!). It’s as simple as accessing our website – you can view pricing for each product and in your carts.
To make sure you’re seeing the correct pricing for your specific event, be sure to enter your event location and delivery date at the top of our website. Also, note that the pricing shown is for a 7-day rental period and does not include delivery charges or sales tax. (Related: Need to rent our products for longer? Check out our Hippo Help Center.)
Creating Your Cart – The Ultimate Event Planning Tool
With so many events on your calendar and product options to choose from for each, how do you organize it all? The Cart feature on our website can be used as a flexible planning tool to help you add and organize your rental needs for your upcoming events.
The Cart can be used in a variety of ways, depending on your needs and where you are in the event planning process.
If you’re still in the planning process, your cart can be a useful tool to help you organize your various events and rentals. You can create a cart for each of your upcoming events to keep your rental needs in one, easy-to-access place. If you’re between several different options – for example, different color palettes, budget options, buffet layouts, etc. – you can create a cart for each option to help you decide which option is right for your event.
When you’re ready to place your order, our Cart feature can be used the same way you’d use a cart feature on most online shopping sites. You can add products to your cart – either by searching for the product, by browsing for the product, or by using our “Quick Add” feature, if you know the exact product you’re looking for.
Access exclusive features for your cart by creating an online account on our website such as the ability to save and share your cart, access multiple carts or use our Drop Zone organizing feature.
Once your cart is ready, you can proceed to Checkout, where you’ll provide information about your upcoming event including delivery and pick-up dates and times as well as payment information. When Checkout is complete, your Cart will be entered into our system as a confirmed Order. It’s that easy!
Remember: Carts are planning tools, and they don’t confirm delivery or product availability. To submit your Cart into the system and schedule your delivery, complete the checkout process by clicking “Checkout.”
Here are some quick tips for checkout:
- Please be sure to provide us with as much delivery and pick-up information as possible (including all on-site contact information) so that our drivers are prepared when they arrive for delivery and pickup.
- If your delivery and pick-up location/contact information are the same, save time by choosing “Copy Delivery Address & Instructions for Pickup” – easy!
- If someone other than you will be paying for your rental order (for example, if your client will be paying us directly), choose “Alternate Billing Contact” and enter the billing contact’s information. We will send them an email with a link where they can view the order and securely provide payment information.
Using the Quick Add Feature
Know exactly what rental products you need for your event? Give our “Quick Add” feature a try.
Quick Add was designed to keep you on one webpage, saving you time while planning your events. The more familiar you become with our catalog, the more you’ll find yourself using this powerful tool. Use it anytime, anywhere on our website while you’re in the planning process.
Adding Drop Zones to Your Cart
(Note: This feature can be accessed by creating an online account on our website)
Need to have items delivered to multiple locations at your event? The Drop Zone feature allows you to choose specific locations at your event space where items from your order will be delivered. While in your Cart, use the Drop Zone feature to organize your product list. After any changes, click “Update” or “Save”, and you’re all set. Drop Zones are communicated to your delivery team and ensure your drop-off runs smoothly.
Sharing Your Cart
(Note: This feature can be accessed by creating an online account on our website)
We know that collaboration is key when planning events, so we made it easy for you to share Carts with your colleagues and clients. At the bottom of your Cart, click “Share This Cart”, enter the recipient’s information, and click “Share Cart”. They’ll receive a view-only version of the Cart that updates dynamically, so they’ll always see the most up-to-date version.
Revising an Order After It’s Been Submitted
(Note: This feature can be accessed by creating an online account on our website)
Did you know you can make revisions to your online orders right through our website up until 2 business days before your delivery date? While logged in, choose the order you’d like to revise from your list of “Current Events” on your My Account page – any orders available to edit have a pencil icon next to the Event Number.
When you’ve finished reviewing your order, click on “Next Step” to save your changes. You’ll automatically be brought back to the “Review & Submit” webpage to confirm and re-submit your order.
Like what you’ve read so far? Create an online account on our website and let’s get this party started!